Privacy Policy

Repvia ("Repvia", "we", "our", or "us") provides an online coaching and fitness platform, including our websites, marketplace, coach services, mobile applications, and related features (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use the Services.

By using Repvia, you acknowledge the practices described in this Privacy Policy.

The information we collect depends on how you use Repvia and may include:

• Account Information: Your name, email address, date of birth, gender, account identifiers, and other information provided when creating or managing an account.
• Profile Information: Profile pictures, biographies, preferences, and other information you choose to provide.
• Workout and Fitness Information: Exercises, sets, repetitions, weights, workout history, progress, performance information, and other fitness-related information you enter or generate through the Services.
• Coaching Information: Information exchanged between athletes and coaches, including programs, workouts, feedback, notes, questionnaires, and other coaching-related information.
• Messages and User Content: Messages, images, videos, reactions, replies, comments, and other content you upload, send, create, or share through Repvia.
• Transaction Information: Information relating to subscriptions, purchases, products, refunds, and other transactions. Payment card information may be collected and processed directly by our payment service providers rather than Repvia.
• Marketplace Information: Products, services, descriptions, pricing, purchases, reviews, and other information associated with marketplace activity.
• Usage Information: Information about how you interact with the Services, including pages or screens viewed, features used, actions performed, and related activity.
• Device and Technical Information: Device type, operating system, browser, IP address, application version, identifiers, logs, crash information, and similar technical information.
• Communications: Information you provide when contacting support or otherwise communicating with us.

We may use information to:

• Create, authenticate, maintain, and secure accounts.
• Provide and operate the Services.
• Provide workout, fitness, coaching, messaging, marketplace, and social features.
• Process and manage purchases, subscriptions, refunds, and other transactions.
• Connect athletes, coaches, teams, and other users where appropriate.
• Track workout progress and provide statistics, insights, and other functionality.
• Send transactional and service-related communications, including account, security, purchase, messaging, and subscription notifications.
• Provide customer support and respond to requests.
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our policies.
• Moderate content and maintain the safety and integrity of the Services.
• Diagnose technical problems and monitor the performance and reliability of the Services.
• Analyse usage and improve, develop, and maintain Repvia.
• Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Enforce our agreements and protect the rights, property, and safety of Repvia, our users, and others.

Repvia may use automated systems, including artificial intelligence and other content moderation technologies, to analyse content submitted through the Services.

This may include messages, images, videos, and other user-generated content.

These systems may be used to detect potentially prohibited, harmful, abusive, fraudulent, illegal, or otherwise inappropriate content and to protect the security and integrity of Repvia.

Content may be processed by third-party service providers acting on our behalf for moderation, processing, hosting, storage, security, or related purposes.

Automated systems may flag content for further action, restrict certain content or functionality, or assist Repvia in enforcing its policies.

We do not sell your personal information.

We may disclose information in the following circumstances:

• Service Providers: We may provide information to companies that perform services on our behalf, including hosting, cloud storage, content delivery, payment processing, analytics, email delivery, push notifications, video or image processing, content moderation, security, and customer support. These providers receive information as necessary to perform services for Repvia.
• Coaches, Athletes, Teams, and Other Users: Information may be shared with other users when necessary to provide features you use. For example, workout information may be available to your coach, messages are shared with their intended recipients, and information you choose to make public may be visible to other users.
• Marketplace Activity: Certain information may be shared between buyers and sellers or displayed publicly where necessary to operate marketplace features.
• Legal and Safety Requirements: We may disclose information where reasonably necessary to comply with applicable law or legal process, enforce our agreements, investigate fraud or abuse, or protect the rights, property, or safety of Repvia, our users, or others.
• Business Transactions: Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

Our service providers may process information in Canada, the United States, or other jurisdictions in which they or their infrastructure operate. As a result, information may be subject to the laws of those jurisdictions.

Payments made through Repvia may be processed by third-party payment processors.

Repvia may receive information about a transaction, such as the amount, currency, payment status, customer identifier, subscription information, and limited payment method information.

Repvia does not necessarily receive or store complete payment card numbers when payment information is collected directly by our payment processor.

Payment providers process information according to their own privacy policies and applicable agreements.

Some Repvia features allow information to be made public, including marketplace listings, coach profiles, product information, profile information, or other content designated as public.

Information you make public may be accessible to anyone and may be indexed, copied, shared, or otherwise used by third parties outside Repvia's control.

You should not make information public that you do not want publicly available.

We retain information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud and abuse, enforce agreements, and satisfy legitimate operational requirements.

Different categories of information may have different retention periods.

Certain content, including temporary media or processed files, may be automatically deleted after a defined period.

When you delete your account, we will delete or anonymize associated personal information where reasonably practicable, subject to information that we are permitted or required to retain for legal, security, fraud prevention, financial, dispute resolution, backup, or other legitimate purposes.

We use reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no system, network, storage method, or method of transmission over the Internet can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality and security of their account credentials and devices.

Depending on where you reside, applicable law may provide rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent, subject to applicable limitations.
• Request information regarding how your personal information is used or disclosed.
• Obtain certain personal information in a portable format where required by applicable law.
• Submit a complaint regarding our handling of your personal information.

Some information may be accessible, editable, or deletable directly through your Repvia account.

To exercise a privacy right that cannot be completed through your account, contact us using the information below. We may need to verify your identity before completing certain requests.

Our websites and web-based Services may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, provide functionality, understand usage, improve performance, and protect the Services.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

Repvia is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

If we learn that personal information has been collected from a child in circumstances where it should not have been collected, we may delete the information and associated account.

Additional age requirements or parental consent requirements may apply depending on a user's jurisdiction.

Repvia may contain integrations with or links to third-party websites, applications, or services.

This Privacy Policy does not govern the independent privacy practices of third parties. We encourage users to review the privacy policies of third-party services they choose to use.

We may update this Privacy Policy periodically to reflect changes to Repvia, our practices, technologies, legal requirements, or other factors.

When we make changes, we will update the "Last Updated" date at the top of this policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

Questions, concerns, or requests regarding this Privacy Policy or Repvia's privacy practices can be submitted to: